Honest as the day is long. They're not taking ride alongs with technicians at random intervals. I can't think of any. a monthly gross average salary for a full-time employee in Germany was 4,100 in 2022. A lot of companies are talking about diversity in their leadership team. They have a bias towards action. Did you know why Im glad they said no? naar By reinforcing the message from the top level, it does those things better than just hoping it happens." . Forget COVID for a minute. I talk to customers ten times a year. Patrick, we are going to have to parachute into this interview. Does it make sense for Rentokil to rebrand Western in California whose business has been around since 1913 to Ehrlich? We call them specialists but the industry calls them technicians. I dont know whether it's personality or the famous nurture-nature thing. All of a sudden, they're going to turn this thing into some European nightmare. If that was our example, we would then be looking at metrics to measure whether we're having an influence on those metrics., Where are we in core tiles against pay, the zip codes, and the markets that we're working against? They'll talk to customers when they call in or whatever, but they're not proactive out on the field. John Myers: Route density does three things for us. How do I know that other than from the customer's perspective of quality and productivity and the like?, I had a great boss who was willing to teach me. Even now, if I go to the photocopying machine and it's out of toner, I'm opening the cabinet. For the most part, it was him doing everything from the front-end valuation submitting the approval memo, the Investment Committee to going out conducting DD and executing the deal. Do you trust your instincts on how you made business decisions in the US? The differentiators aren't in those elements. I was ready to go at it., I sent a letter to Alan Brown proposing the acquisition. We brought something to a close. He used to work for Vic at Ehrlich. John Myers: Long time ago, we started talking about this concept of success versus excellence. I appreciate you coming out and talking to us. Paul, have you ever looked at revenue per mile? Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview We did the restructuring before we built the level of trust that you need for people to trust you that this is all going to be in their best interest. They were a nimble, fast-moving, competitor of American Can.. The COO lives in Anaheim. It was almost like what Nucor is to the steel industry. Patrick Baldwin: You could have made it happen. I want to see the top twenty. They gave me the job, which was good. John highlights the #1 consideration that Rentokil North America has as a buyer, which may remind you of Episode 14. Paul gets some crazy stories., Paul Giannamore: I always hear crazy stories.. I didn't know if you're focusing on your clients improving customer retention or when you're taking them through the process of customer retention is a big deal. It was the financial crisis and I thought, Ive got some mezz debt lined up, some sub-debt, some preferred equity, and common equity. That drives what I work on. in marketing, University of Vermont; MBA, Mercer University, Atlanta campus. That's pest control and that's what we're growing, particularly in North America. Brandon has a small business up there in Vermont. It doesn't work. We're going to look at their data and see, Did they solve a problem? Its finding the best talent irrespective of where they are in the world. To this day, Vic remains close to your organization. He wanted to make incremental improvements in the base business. What Ive always said is if you've got a travel job, youve got to be willing to travel. Rentokil Initial plc 0207 592 2700 Kate Holgate / Tom Williams Brunswick Group 020 7404 5959 Notes for Editors 1. The success describes your results. You dont come back from that kind of stuff. It's okay that you talk to the guy that owns the white house before he's ready to sell. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail He was generous with his time. Of course, it eliminates fender benders and all that kind of thing. Patrick Baldwin: Rule of thumb, with the span of control, John said the numbers. Paul Giannamore: You learned the polite no from the Southerners. Rentokil North America does maybe $200 million in revenue. Rentokil North America Salaries - Glassdoor Its another one of those, This is going to be a cool venture. You don't just say yes to that one as you might imagine, Paul. Patrick Baldwin: John spoke about being out in the field being on the front lines riding along with those technicians. I was selling ideas and trying to change minds. Brits, you guys come over and learn the right way to do things., John Myers: By personality, Andy realizes he can't dictate tactical execution of the strategy. Patrick, I saw you taking notes over there. We were getting feedback from the Allgood leadership team that the uncertainty of their future role was becoming debilitating, which is pretty unusual. If I had a magic wand, $30 million, or something, and I could spend it and go, Let's get all these brands supported under a master brand that would help me to grow the business faster, I would do it in a minute., In today's digital world, it's hard to support multiple brands through Google and the like. Let's see if a Connecticut kid can live in New Orleans and sell to Southerners. I was kicked out of my first customer on day two on the job. I was always willing to learn. He helps to make sure I'm on my A-game. Somebody has to be local now to do their job. John Myers Overview CB Rank (Person) 51,917 Primary Job Title President and CEO Primary Organization Rentokil Initial Location Reading, Pennsylvania, United States Regions Great Lakes, Northeastern US Gender Male LinkedIn View on LinkedIn John Myers is a President and CEO at Rentokil Initial. Corporate Governance Rentokil Initial plc's ISS Governance QualityScore as of January 1, 2023 is 1.. As soon as you've answered the why, then the KPIs become evident about what you should track. Theres some stuff that keeps the wheels going. John Myers: Thanks for asking that question. We would have these debates about these things that I was doing., Part of the reason to change was it's time to change. I bet you dont think about that often. What percentage of our specialists are within their training standards? I've talked to you and Bobby about this for years. Interestingly, Patrick, I'm old enough to remember Jack Welch. Further, the company installs and services interior and exterior plant displays, flowers, replica foliage, Christmas decorations, and ambient scenting for commercial businesses; offers property care services consisting of damp proofing, property conservation, and woodworm and wood rot treatment; and provides a range of specialist cleaning services, such as deep cleaning of kitchens and washrooms, trauma cleaning, and flood or fire damage cleaning, as well as graffiti removal, specialist deep cleaning, and disinfection services, including the professional and discreet disinfection of areas that have been exposed to bio-hazardous situations, such as crime and trauma scenes, prison cells, void properties, emergency vehicles, and healthcare establishments. You're running a small $5 million business. John, after the Allgood transaction, I remember in the Southeast, there was a lot of smoke and hot air blown around the Southeast about how Rentokil did the Allgood deal and axed a lot of heads. I came in when Vics three years were up. Its a different business environment to where I am today where there are 19,000, depending on who's counting, pest control providers. Rentokil does a great job from a DD perspective to mitigate those types of things and they do raise them. Remuneration In order to secure the new directors, the following arrangements have been agreed, which will be subject to shareholder approval at the forthcoming AGM. In those days, American Can was the big one. Are we doing the right stuff?. There was a road fatality with one of the technicians. Patrick Baldwin: I've got a few. I always like to have conversations. My limitations for Presto-X is we had a couple of clients that needed some commodity fume and they developed a relationship where we could call them and send out some commodity fume. Aydanos a proteger Glassdoor verificando que eres una persona real. I'm not afraid to do it., Andy Ransom and I were talking about this. When I graduated, I had one job offer so I said yes to that one.. It's you getting that working relationship with the customer and they become less and less expensive or inversely more and more profitable to serve over time. I'm talking about Rentokil North America vis--vis the other players rather than Rentokil globally because I do deal with Rentokil all over the world. Rentokil Initial plc (RKLIF) Company Profile & Facts - Yahoo Finance I have been trained in and people understand why we're doing this, not because I'm the boss and I told you to do the thing and all the other elements associated with being successful in the space. There's no widget or commodity product to grab onto. Once we've agreed on the strategy, let's then implement the strategy., What he won't allow is me to say, Yeah, while the whole time thinking, Yeah, I'm never doing that. By the way, I don't do that either because I don't have time for that debate, only to be chasing people to see if they're doing what we said we would do. He said, Rentokil North America is core to our business. There are a lot of people at your organization that I care deeply for on a personal level. In this COVID world, I'm thinking about PPE a lot. Paul Giannamore: Let me ask you, John. We're all using Termidor or whatever. Rentokil retained those names based on regions or localities? The last time you and I saw each other was pre-COVID. Theres Busch, Pepsi, Coke, Coors, or Miller, you get the idea. I decided I was going to raise some money and buy Rentokil North America., I reached out to Alan Brown and he was kind enough to amuse himself by having a cup of coffee with me. My boss, Bob Kohlhepp, got promoted and there was a shuffle. Ehrlich was effectively Rentokil North America. As a result, you make decisions. Similarities between pest control and janitorial cleaning? Why aren't we selling a little more of that? Some other day.. For every nine technicians, there's an ops manager and there's four ops managers or service managers underneath a district or branch manager. When you're in a leadership role, you're always trying to read the room, understand whether the strategy matches up with what you think it does. John Myers: When I graduated from college, I got a sales job. 10% of the jobs that we fill are filled outside of the market for one reason or another. I don't know if John said it in this interview, but we've talked about it quite a bit. They've got odometers and WEX cards. Years ago, Steritech was a good company with good specialists. That's an entirely separate episode on customer retention measurements. The average Rentokil Initial salary ranges from approximately $25,000 per year for Horticulturist to $100,001 per year for Senior Financial Analyst. Rentokil was a different business in the early 2000s than it is now. The second thing is we're in growth mode. If you have someone in your organization that you trust and are passionate about something and you know it's not going to blow up the company, you're smart to listen to those folks.. We own them as pest control providers and we've got a lawn care company killing mosquitoes. As you might imagine, if you want an account, Anheuser-Busch was the account to have. You spoke English already. Back in the day, it was Alex Nigh doing everything. Working at Rentokil North America | Glassdoor I would be the guy picking out the truck that we would use and the colors and all those types of things.. "While I understood sales and marketing, I didn't understand finance, so it filled a hole in my experience," he says. There's continuity and discussion. Vic and I would argue about whether that's the right thing or whether every truck should have a local telephone number on the side of the trucks so they knew you were from Shamokin, Wilkes-Barre, or Allentown. About John Myers's Current Company. Its a little bit different and 100% commercial. Youve got to have your A-game every day. We then had Allgood. I was interested in what the bottom-line impact is. She said, How much are you getting paid? I said, I'm not exactly sure either. Do you remember my Atlanta story? Paul Giannamore: One of the things that I do appreciate about Rentokil, in general, is it has been one of the most transparent pest control industries with regard to Wall Street as well as the city. One of the things that you and I never talked about and I'm curious as to how you would even think about this, having all of the experience that you've had up to this point in life, now running this large pest control business.. John Myers: I hate to do that to him because it probably allows someone to figure out his age., Paul Giannamore: You take one look at him and youll know he's old., John Myers: Let's say he was with the company for 35 years. The company also provides hygiene services, including the provision and maintenance of products, such as soap and hand sanitizer dispensers, hand dryers, air care and purification, cubicle and surface sanitizers, feminine hygiene units, toilet paper dispensers, and floor protection mats. I'm not letting it go but I can check that box and say, I don't have to look at that for 2 weeks, 1 week, 1 month, or whatever, rather than spin and spin until, you can't sleep at night, and you're not fun to be around and all those types of things., Patrick Baldwin: John, with the resources you have at your fingertips and the size of the company you have, I'm asking you from a town hall transparent answer perspective here, if you will. Thank goodness, I had a good boss who made a couple of phone calls to that customer and said, There's more to this kid than you give him a chance to be. Because of that, you learn that there's a different style of communicating and a different style of decision-making. We talk a lot about the methodology for being successful. Your submission has been received!
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