Apple may also request that the customer replace components with readily installable parts. Apple offers a one year limited warranty for iPhones in the UK; https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html. An Apple certified technician tells me that my logic board is broken. ", "Is this then covered under faulty hardware warranty?". A claim under UK consumer law may be made subject to the defect being present at the time of purchase. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. What exactly does this mean? Behind the Lens, UK. If the technician doesn't know, then call a local Apple reseller or store, if they are open, and ask. I have an iPad Pro 12.9 from 2015. EU Consumer Law is NOT a warranty, nor is it a replacement for warranty. Apple 2 year EU consumer law / 6 year UK consumer law TLDR: there's 6 years EU-mandated warranty in UK from date of delivery (5 for Scotland), however, past the first 6 months the burden of proof is on you to provide the seller of the goods evidence that the fault was there on the day of delivery. Editor, Marcus Herbert. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Your feedback will help us give millions of people the information they need. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. To help us improve GOV.UK, wed like to know more about your visit today. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. Thanks! There isnt a 6 year warranty rule. The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. Apple contact details are available here. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. JJ_Egan Forumite. Dont worry we wont send you spam or share your email address with anyone. Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. How much does it cost to replace an iPhone 8 battery in the uk? A very deceptive half truth. What is this 6 year England Consumer Law? : r/LegalAdviceUK - Reddit Since the OP stated it was a second-hand purchase it most likely won't be Apple. EU consumer law 6 year warranty - Apple Community European law does, however, provide that all goods must have at least a two-year warranty. Anybody managed to claim for battery under UK Consumer Law? If the fault occurs after six. A forum where Apple customers help each other with their products. Only the person who bought the item can make a claim, unless your warranty or guarantee uses the phrase third party rights. I have the original purchase receipt Apple disclaims any and all liability for the acts, The same for another store I worked at too. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . The only thing, it needs is a new battery so does anyone know how much it costs to replace the battery in Apple or elsewhere UK Consumer Law is from the vendor only . I am based in England. It's typically in the low thousands however there are many caveats to that , including climatic and general charging techniques. UK Consumer Law and how it works. - Apple Community Long story short, my 13 months old iPad Pro purchased from Apple online is showing signs of screen popping out. Looks like no ones replied in a while. It's not 3 years of AppleCare though, it's their own warranty. The directive is transposed into UK law by the Sale of Goods Act, and now Consumer Protection Act, both of why Ch provide greater protection than the torrents of the directive. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. But it doesn't matter right? provided; every potential issue may involve several factors not detailed in the conversations The services will be fit for a particular purpose. The TV works when you get home,. I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. Its a question that many people ask, so its good to be able to clarify exactly what the position is. Looks like no ones replied in a while. The services will be provided with due care and skill. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Section 19: Consumer's rights to enforce terms about goods. #8. But then after a month of use, a wire breaks. If you. Otherwise, read your Apple warranty: Apple - Hardware and Software Warranty. You may get an automatic 14-day cooling-off period if you signed up for the extended warranty on the phone or online - this means you can cancel the warranty and get a refund. You only have to accept returns from the person who bought the item. User profile for user: I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. 20.3K Posts. Is it right to be asked to pay for the battery replacement for an iPhone SE as long as it still is covered by warranty, in an official Romanian Apple reseller service? You can find out more or opt-out from some cookies. You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. But there's a catch. Otherwise I really don't think that's true - although the existence of a repair program would certainly make your case a slam-dunk, the magic words in the law are are "The goods must be of satisfactory quality" - a high-end laptop that wears out, for whatever reason. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. How is the 6 year warranty rule based on the UK consumer rights act You don't get an automatic 6-year warranty with UK consumer law, it means you have the right to ask the retailer to consider a consumer law claim for up to 6 years. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. You must log in or register to reply here. You can change your cookie settings at any time. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. They may say the guarantee is no longer valid. Apple Products and Consumer Law Rights Thank you, iPhone battery replacement during warranty. Citation needed, methinks. However, if the device is not of satisfactorily quality then it wasn't when it was sold - this is the tricky bit so here is an example: You buy a new TV. I think you're seeking advice on the wrong question; AC doesn't cover for anything. Accepting returns and giving refunds: the law - GOV.UK In April it stopped working completely so our reader, John, contacted the warranty provider. Apple has no legal responsibility to you unless you bought the laptop from them. Sales of this kind are known as distance selling. Check when you have to offer refunds and accept returns. Apple Inc. All rights reserved. This is because you first have to prove the fault is not down to you. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. Apple are correct when they say you need AppleCare to have a free repair or replacement. call No AppleCare so was well outside Apple's standard warranty. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Dont include personal or financial information like your National Insurance number or credit card details. This page has been prepared by Apple and its contents are not endorsed by any third party. Apple disclaims any and all liability for the acts, Apple Products and Consumer Laws in the United Kingdom, Remote Access Technical Assistance Terms and Conditions, Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. Your legal recourse is with the person you bought it from. When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. We operate as a form of "legal triage" where commenters can guide posters towards resolving issues themselves or towards an appropriate professional. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years).
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