People expect a lot from CIOs. Do you have a 2:1 degree or higher? A. From Computing: Training and familiarisation procedures were carried out for a year so that staff could test the new IT systems in place throughout the building. With consumers starting their search for new vehicles online, and even visiting showrooms and test driving cars virtually, Volkswagen Financial Services South Africa had to modernize their digital processes in order to keep up with demand. CIO UK described BA's misplaced sense of invincibility: Almost every new airport has opened late, cost more and had major operational issues, and, according to [Nick Gaines, director of business critical systems and IT at the British Airports Authority], system integration problems are often blamed. Which business (or other) books have been influential in your career? We have a significant amount of capital spend at each airport with very clear visions about how we will transform each airport for our airline customers.. And your greatest success? Terminal 5 WebHeathrow Terminal 5 opened on 27 March 2008 with high expectations. Sixty aircraft stands which can adopt most advanced aircrafts and runway connections. By this agreement the BAA concentrates on the below: Focus on the managing the cause of problem not the effects from them. Heathrow in focus:A.Terminal 1 - refurbishment of terminal building B.Heathrow East - new terminal to replace Terminal 2 and Queens BuildingC.Heathrow East - new satellite pier on eastern campusD.Terminal 3 - refurbishment of terminal building includes new forecourt and piazzaE.Terminal 4 - refurbishment of terminal building, also includes new piazzaF.T5 - British Airways homeG.Terminal 5c - new satellite terminal to be constructed, Stansted will have two programmes worth around 1.4bn assuming the regulator and on-going planning inquiry inspector grant approval. We were struck by how communication and preparation on the part of both BAA and British Airways. By controlling how much BAA charges airlines and how much BAA spends on infrastructure, the CAA hopes to encourage efficient airport development. This was the day that London Heathrow Terminal 5 would begin passenger operations. parking. The short-term fix was to deploy all the considerable skills in BA and BAA and those of our respective suppliers to understand the immediate problem. The six sections each weighing 2,500 tons The airports authority wants any suppliers to maintain software quality by putting in place rigorous development processes and testing procedures prior to systems go-live. Defines the Project structure for the organization. The baggage system is designed as a complete black box that is provided to BA as the occupier of T5. What is different here is that we are better able to articulate the risk profile of these programmes.. Focus on proactively managing the risk instead of avoiding the litigation. * The competition from the other contemporary rivals like Charles De Gaulle airport in Paris and. You could characterise Q4 as us having many relationships with our first tier suppliers and broadly point to between 300 and 350 people that we had relationships with. Sign in or Register a new account to join the discussion. That performance is being enabled by T5, says Coby, and statistics show a marked improvement in baggage handling, punctuality and customer satisfaction. After 15 years of planning and construction, the opening day of this high-tech facility at the worlds busiest Please find the proposed business case for Heathrow Terminal-5 in the Appendix: The need of a Project Structure is to define standards to the team, which will be used during the Project life cycle. Terminal 2 opening: three lessons Heathrow has learned from Any issues with organization impact the progress and decrease in efficiency towards the project. In February, 2008 ComputerworldUK reported: Airports authority BAA has begun looking for a service provider to work with it to help develop consistent IT systems at Heathrow and across the authoritys airports. The Guardian reports: Foreign secretary David Miliband also joined the criticism of BA as it emerged that the crisis could cost the airline 50m. Secondly it helps in assigning roles and responsibilities, resource allocation to the Project. A. Im an inexpert skier but love the views and its a sport you can do as a family. CIOs and IT leaders share the challenges they are experiencing in their current transformation initiatives. In Q4 we tended to have isolated projects supporting individual terminals, he says. British Airways CIO Paul Coby reveals lessons from Terminal 5 disaster, Socit de Tlcommunication Aronautique, dtSearch - INSTANTLY SEARCH TERABYTES of files, emails, databases, web data. BAA has of course prided itself over the last decade or more for leading the way when it comes to innovative procurement to drive down the construction costs and increase the quality. An operations readiness typology for mitigating against Find the proposed structure for Heathrow Terminal-5, Organization Breakdown structure, Work Breakdown Structure, Project Hierarchy structure, Gantt Chart in the appendix 1234456. That must be true for every business nowadays, regardless of sector. If youre in aviation, it doesnt get much better. From AI to IoT, advancements, convergences, and new use cases are giving rise to new avenues for IT innovation across industries, thereby transforming the business landscape to come. In terms of the relationship with BAA, he says that a close relationship and common goals are essential when the two organisations share the same flight-path. A systematic reduction approach is being used for identifying the occurrence and/or exposure to a risk.On the above approach the Risk Mitigation has been plotted for Heathrow terminal-5, please find it in the Appendix 1234. The rogue software filter issue was identified and fixed by the Sunday. A. I played a part in BA.com which I am very proud of, but that is something many people in BA have contributed to, so I will instead go for turning around SITA (Socit de Tlcommunication Aronautique). On 23 February, 140 flights out of 263 departures went early. We are re-engineering the website via a project called Leapfrog. More importantly, the improved service for customers at T5 provided by BAA now is not because BA enforced or changed SLAs it is because [BAA] CEO Colin Matthews and the new CIO Philip Langsdale are changing the culture and the attitudes at BAA, and are aligning them with ours. External risks are the uncertainty which affects the organization/project by the external factors like environmental and downfall in the economy; these risks are uncontrollable by the organization which impacts the Scope. Delivering London 2012: health and safety | Proceedings of the Whom: who are the participants involved during the meet? If you're studying Surveying or Construction Management, or starting out as a Construction Cost Manager and need to plan or assess construction projects then this is the book for you. opening on March 27 of the 4.3 billion terminal was a result of poor The facility, situated on a 251hectar site had 6000 people working on site at any one time (Health and Safety Executive, 2005). Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. Heathrow He taught me to always find the root cause and keep worrying until you know what that is. confirmed. But when BAs CEO, Willie Walsh, found himself addressing staff and the media in 2008, the Terminal 5 experience wasnt quite the same perfect moment and, 40 years on, Walsh found himself in a very different position to Millward. From CIO UK: The project is a complex one. TABLE OF CONTENTS part | 2 pages Part I Introduction chapter 1 | 11 pages Introduction and overview Abstract chapter 2 | 13 pages Capital Projects director Andrew Wolstenholme is in charge of delivering the challenges of post-Terminal 5 airport construction. BAA agrees that capacity constraints in the South East were limiting competition and that longterm policies are needed to drive the development of air transport. So, we have lost some very senior people and thats as true in IT as elsewhere. wrong namely issues with the baggage system, security searches and car Coby concludes: Everyone learned a lot from T5, which is surely the most important point, and precisely why the terminal is functioning so well now., 1978: Joined civil service as trainee and worked in Departments of Transport and Environment, 1992: Principal Private Secretary to John MacGregor as Secretary of State for Transport, 1996: Secondment to BA Information Management department, 1997: Joined BA and led the outsourcing of its reservations and check-in systems to Amadeus, 2000: Appointed CIO with accountability for IT policy and strategy, 2001: Made BA Group CIO with responsibility for IT operations and new IT developments, developing BA.com and IT for T5, 2009: Added role as Head of Financial Shared Services. Ms Ellman, who Chicago O'Hare changing from Terminal 1 to Terminal 5 Why did BAs CEO and Coby, now Global CIO and Head of Financial Shared Services, take such a high-profile approach? How big cutovers [IT system transfers] are done is not just about IT issues it is a whole interconnected system. We may fly to 157 countries and deal with 34 million customers a year but we are a tiny part of the worlds inter-actions and growing interdependencies, Coby says. If the BA.com guy can demonstrate that spending 100,000 will deliver a quarter of a million pounds this financial year, then yes, we will invest, he says.
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