Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". Sign up for our newsletter to stay up to date. :5m x <2>(|m!,..NO1yr?FI ShV0CR6!pgKS@:nki`J_\ec"qJ|qMQpq]@0AnxA0WF \=9}H!c|U'heuNV=02XB,S%1 oz Y$FK),k&%A6Z$'v1:+KN+sUu9~P8)#/gp$5cT78q( }_cY3SZBi&bei4Er8Amb\,"Lt[PQk.^kP{c8>&wK:EA05%WUMdsgdPk% /hXeM.J6Vh_r""8T"f04j1SyTbwYc5Q4%6zsV2n1kd %'|gE{5Wwk_lSFeAg6?QLW(Wg.S^tS!`!~sTtg^o{.Q\ [y!R.1$YS!yGIg The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. %PDF-1.7 Confidentiality is important, but seriously I'm not told who lodged the complaint? /Root 9 0 R Calls received outside of business hours are diverted to our after hours call centre. You have a right to complain about the services you get. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. Complaints can: You have a right to good services and fair treatment. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. David Crosbie. Port Macquarie and Surrounds Community Notice Board. - Facebook For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). "What has escalated this? . all the different ways you can get in touch with us. the best way to lodge a complaint or a request for service (which is via our website). Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. The Port News has been at the heart of its community for more than 135 years. xc`````z f2 Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. If you look objectively at the process they (ratepayers) would be shocked at what went on. endstream Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Advertisement Ad Local News Customer Service. Find information on our council, and their contact details. )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. /Size 36 /Prev 53154 Opinion. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. A Byabarra farmer has taken his - Port Macquarie News - Facebook Your digital subscription includes access to content from all our websites in your region. We are working hard to be better at: A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. We care about the protection of your data. E: council@pmhc.nsw.gov.au We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Photo: File IT was a $64,000 question that amounted to nothing. Port Macquarie NSW 2444. Complaints can: increase the chance of getting a better outcome help others in similar situations k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE What are the key differences between the old and new draft policies? We're here to help! PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. /Info 6 0 R endstream There were 14 complaints in 2018 costing Port Macquarie-Hastings Council $51,000 in investigation fees. "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach.
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