Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? One powerful man blessing himself in a midnight Easter service. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. What would you like to do? They don't stand behind their product ..Never again am buying EGO. The competitor is located in Australia; The following exclusions apply; . addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. How many years can you expect an Ego lawn mower battery to last? Anyone can write a Trustpilot review. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. IMO: Warranty is with product. Add to Cart. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. Their support was quick to get on the phone and it was painless to create a warranty case. STIHL Warranty Policy | STIHL Australia Waited two weeks, had to call back again, and no one had done anything. I called back for the third time and am awaiting a call back. Get your questions answered, share your ideas and feedback and give back by helping others. Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. 2 weeks of on hold, nobody answers. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. The refund excludes any postage, handling or transportation costs. My attempts at a warranty replacement have been horrendous. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. have purchased it from an authorised EGO Power+ Dealer. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). For the best experience on our site, be sure to turn on Javascript in your browser. They never answered. How can you get service if they provide a phone number that they do not answer? We use dedicated people and clever technology to safeguard our platform. Be the first to know about new products, innovations, and offers. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. I guess that means I have to take time from work. Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? The mower must have been purchased from an authorised EGO Power+ Dealer. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; We're so confident in the performance of our tools that we offer professional users a 3-year warranty . We see that youre on the North America site but appear to be outside the U.S. and Canada. View Details. warranty claim is made, Chervon will replace the defective product or repair the fault. I have no clue if this slowless is on Home Depot's end, but it seems like it. JavaScript seems to be disabled in your browser. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. One had power, one did not. * Subject to product registration and annual inspection/ servicing. Be the first to know about new products and innovations. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. Called the warranty number on Thursday. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. After 30 minutes of inane questions I was told that I need to take it to a repair shop. But nobody mentioned anything to me when I first set this up. })(); What would you like to do? *U@H]$nG``x3@ = }; Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. For the best experience on our site, be sure to turn on Javascript in your browser. Email: support@egopowerplus.co.nz. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. Claims under the warranty must be made within the warranty term. After looking online it is apparently common for the string trimmer motors to just give out. They are clearly not truly interested in providing good customer service, only selling tools. Patented battery technology delivers gas power and performance plus longer run times. Free Delivery. console.error('Failed to load polyfill script ' + src); $1249. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. For the best experience on our site, be sure to turn on Javascript in your browser. Be the first to know about new products, innovations, and offers. Defective product will receive free repair. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. This warranty does not cover normal wear and tear, misuse To opt out of a category of data collection, select 'No' and save your preferences. New comments cannot be posted and votes cannot be cast. '&l='+l:'';j.async=tru e;j.src= EGO Power+ ME0800 8-Inch Edger Attachment & Power Head - Amazon.com.au Be the first to know about new products and innovations. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. Thats why all our products are covered by extended warranties* that you can rely on. EGO LM2000E | ProductReview.com.au This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. Details; Allow Cookies; Disallow Cookies My lawn is 40'x30', doesn't take long to mow. Where the product is repaired, Chervon may use refurbished parts. loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); So in summary -- The initial call with EGO was very good. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box.
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