Login to our returns portal. Is this your brand on Milled? I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. We've gone paperless! Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. WORST customer service I have ever seen in my life and I literally work in customer service. 2. REALLY REALLY poor service. or the money and now they will not even reply to my emails. Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally. You can choose what you want to hear from us! You can check shipping timescales here. I have a very similar issue. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your banks processing times), 2. I don't know what to do to get my refund from NastyGal. Make sure you keep proof of postage! Absolutely amazing customer service in my opinion!! Extra 10% off New Arrivals Nasty Girl Promo Code. I appreciate the items are needed for an event and the best thing to do would be to keep an eye on the tracking link for your order and if there are no further updates by the 4th of March, please contact our customer services team again and we'll be able to help with getting this resolved for you. Find out how we combat fake reviews. Your package might be coming in more than one shipment. Or, let us know using the 'contact us" tab and we can have your item(s) resent. You will need your order number and email/last 4 digits of your phone number. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. Took minutes. So, I went back and forth via email (for about 1-2 weeks) and they had me to do all of this [censored] in order to change my address. I received an incorrect item, what do I do? I then had to reach out to USPS several times on my own when this is a Nasty Gal services issue. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. - AGG01743-152-12 - AGG10030-105-16 Cant use your discount code? If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. includes Click and Collect services as well. Please allow 4 - 5 weeks for delivery to Hawaii. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Read full review of Nasty Gal and 1 comment. Nastydress looks like a modern cloth-shopping website, the orientation is easy. I have received a faulty item, what do I do? There wasn't an invoice in my parcel, how can I return? Item arrived with a makeup stain and a rip in the fabric. Dont waste your time. See others have similar problems so 0/0 recommend. My order went missing due to the courier, I selected the help option on the Nasty Gal app and went through their virtual chat. This is unacceptable!! Don't do it. [protected], Desired outcome: Again, I explained it was never sent. By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks. ITEMS SHIPPED OR MY MONIES REFUNDED. Please note the USA Express Shipping service cannot be used for military postcodes. I am sorry to hear your item arrived incorrectly, however I will be happy to help with this.Please could you be so kind as to return the incorrect item back to us through the free portal. We move fast and the turnaround of stock we sell means that we will not be able to resell your goods, so unfortunately we cannot accept returns that are over 45 days. automatically applied at checkout when selecting the next day or standard delivery options, this It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. Do not shop here. Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. " It might be okay to wear out to dinner and that's it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Once this has been done, keep hold of your proof of postage receipt and send it to us and we will send out the correct item for you on our fastest delivery method at no extra charge to yourself subject to stockKind regards -Millie, Order lost and no help. Replies to negative reviews in < 24 hours. Step 3: Buy Nasty Gal Products from the Official Website. We use dedicated people and clever technology to safeguard our platform. Having looked into this, I can see your order was placed using our 8 working day shipping method and this would make your estimated date of delivery the 10th of February. I am outside of the returns policy, can I return? If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! 50% Off Nasty Gal Promo Codes & Coupons | April 2023 Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. Replies to negative reviews in < 24 hours. I will be sure to pass on your thanks. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. The package was expected to arrive by December 23. nastygal.com Look What's Arrived Your wardrobe refresh just dropped. Thank you, take care. Fast responses and helpful. X. I was helped by Lemuel R. quick and helpful responses! but a different item to the one ordered. - AGG06869-440-24 In a matter of two hours, the dress started falling apart. A weird combo that has accrued a cult-like following over the last few years. It's sad to see how bad this company has gotten. I don't have the invoice from my parcel, can I return? When returning a parcel please follow the process below. They messed up my address and didn't contact me, which is why I didn't receive my order. System won't accept order number stating it's invalid. I ordered on Jan 15th and now it's Feb 8th and my order still hasn't arrived. I love the unusual and quirky designs at Nastygal and their sales are just amazing. We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. Isabelle McGrath. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. You will be contacted by email to verify your review. Please get in touch with using one of the below options. Once you have processed and paid for your return in the portal you're ready to post it off! I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. Nastygal Reviews | Read Customer Service Reviews of nastygal.com | 9 of 457 Here are 8 tips for writing great reviews. I wore it for the first time last night for an evening of dancing. Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. I contacted Customer Service and was advised to wait until January 14 and was also told that they would investigate with the courier. Ready to return? Perfect size for my 5yo but not what I ordered or was advertised. I received them in a size 6. Extra 10% Off | Nasty Gal Promo Codes. Code. To experience the full world of SFRA, please enable these or check whether another program is Claim it and get a lot of features. Hi ThomasThank you for taking the time to leave this review. This is so frustrating because I bought these clothes for a trip this weekend and do not have time to re order my clothes.
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