We were given 10, 8-day 7-night accommodation certificates which include ground transportation from airport to resort. Customer Support Representative. THIS IS SO UNETHICAL! For that reason, we kindly request that you contact us at [protected] or by email at customerservice@vidanta.com. So we find someone who IS telling us the truth and NOT charging ANYTHING until they produce and they refuse to deal with them. Allentown reduces parking authority hours. Plans to amend parking laws If you allow your sales teams to lie and upon discovery you do nothing, or worse cover it up, your claim of legitimacy is yet another lie. CONTACT US - Vida Vacations Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss, and Mayan Palace. She has the email of the Representative. After being badgered for hours, we purchased. RUN!!! Trading opportunities: I also thought and was told that if we don't use our timeshare, we would be able to rent out our units on our own, to get cash back, through VRBO or Airbnb using Vidanta website pictures and descriptions BUT to do this there is a $3000 fee to initiate rentals through those websites and the lowest I can go to rent for a week is $850 - $1900 BECAUSE I'M NOT PLATINUM, which means NO PROFIT! My mother is retired and is living out of his pension, part of her money went there. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Yet in the final, video-recorded close process, yet more things came to light that weren't prior. Call us today. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us a few thousand dollars. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vida Vacations. Hopefully, this helps someone save their money. 7 weeks- 2 red, 2 holiday 4 international weeks When I questioned this I was told I was wrong by Another person, manager. I was under the impression that contract # ******* had been reinstated, per your 8/25/2020 response here via the BBB communication exchange. The Customer Care Center is now open Monday to Friday 9 a.m. to 8 p.m. and Saturday 9 a.m. - 3 p.m. CST. The seller also wrote the rental rates on the sheets of paper that I took with me. To be clear Cirque has nothing to do whatsoever with the sales practices the Mayan usesnot at all. Who knows if that is true either? The sellers also told us that cirq do soleil will be giving entertainment on the property next year. BBB Business Profiles generally cover a three-year reporting period. The worst of the worst of the worst timeshare you could possibly imagine. View customer complaints of Vida Vacations, BBB helps resolve disputes with the services or products a business provides. Also, we are from Argentina, and we didn`t get a Spanish language contract neither. for us for 19, 200 dollars. We told the seller that we like city locations better but that they are hard to exchange to and quite expensive when booking suites with expedia or other online sites. This will surely increase the credibility of your complaint. They "gave us a bonus of entering the Ambassador program that would help pay, but found out this was also a skam. . What they deem a good faith offer is a one-sided, benefits Vida only option that is unacceptable for me. The bottom-line here is we kept saying no. Sincerely, Welcome to personalized travel perfected. Note that you will need your contract/agreement number and your registration number. Again, needless to say we continue to be ignored. Vida Vacations | Complaints | Better Business Bureau Profile He said to me, they are just promoting the resort for the next time visit. Grupo Vidanta: Reviews, Complaints, Customer Claims | ComplaintsBoard That club freedom is useless unless you are a millionaire. Articles 73 and 73-Ter of THE CONSUMER PROTECTION LAWS IN MEXICO state that by LAW all contracts celebrated in Mexico must be in Spanish language, as the legal language of the courts. IF YOU ARE CONSIDERING A PURCHASE OF THEIR VACATION WEEKS, WELL STAY AWAY. Ms. Rose I urge you to reconsider your position, Ms. Gines, Vida sales reps trained by Vida management conned me into believing that rental income from this purchase was a certainty, and I believed them. Because of these assurances we decided to go ahead and spend $13, 500, this was the price after the phony credit they gave us for our Palladium program and rental credit. Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss,. Vida Vacations Accounting is standing by to help you with all billing inquiries. Bravo! I filed a complaint with [protected]@vidanta.com/[protected]@grupovidanta.com who clearly advised me that there are no Barba Rangel/Hugo Armendariz working for them and that I have been clearly SCAMMED. That is when the presentation began to focus in on our Club Intrawest property. Its just a joke. The park was supposed to be opened this month and did not happen. The agencies will only rent the weeks AND THEY WILL NOT BUY THEM BACK FROM US which the sales representatives described. This class action brings suit under the Texas Securities Act (TSA) against a number of parties related to the Vida Longevity Fund, LP, established in 2010. Surely this post will be followed by a standard copy/paste comment from Karen Rose stating how they what to work with us so we can enjoy the benefits of our agreement, not the benefits vida presented to me the day I bought. Opportunities - Vida Vacations Careers When they made the circle their exact word were "this is what you get". It began with a sales presentation from Vidanta Resort of Puerto Vallarta. The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! We are now filing a claim with BBB, and will next contact PROFECO (Mexico's Consumer Protection Agencies that licenses Timeshare operators) to cancel the contract. International Association of Better Business Bureaus, Grupo Mayan Desarrollo Marina Vallarta, SA.DE C.V. We tried to search reviews, and their internet services seemed blocked. They prepared a signed statement declaring the contract rescinded and was told our deposit would be credited back to our credit card account within 15 days. Also, when we did call the resort an d gave the certificate #, they disclosed this was designated to someone in year 2020 and used up. I wanted to love this place but I still get sick thinking about it 2 months later. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We had 2 offers we wanted to take advantage of--- cruise and flight 75/each. If the i choose to dispute my contract they i travel to Guadalajara, Mexico, hire a local attorney who speaks Spanish and file a case with an arbitration board. If Vida is truely the good corp. citizen that it purports to be in all of its advertising and philanthropic endeavors, then your decision to finally do what's right should not be a difficult one. We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet For those of you who don't know the Mayan no longer uses the infamous Rental/Resale list. Under the platinum plan at additional $3000 if we chose to rent out our units, we would make a profit that one's a kicker because without the platinum package our weeks will cost is $850 for a room and $1900 for a suite for a week! One gift is an access to a "Priceline" type booking service and the other gift entitled bookhawaiicollection.com could not be accessed. You can't claim to be legitimate when you allow your sales teams to do what they do or have done. We DEMAND ALL OF OUR MONEY BACK otherwise we will be very vocal about your lies on ALL PLATFORMS!!! The scam is they discounted the price and gave us rental credit, giving the false impression that there is a huge demand for rental weeks (this really helped convince us) then they gave equity credit for the Palladium, there were some other credits which we can't remember but in the end we paid $13, 500. Now it would cost almost 400 dollars to liquidate it. I said I want what they approved. Make something up and watch them return to use that information to close the sale. vidavacations.com, vidanta.com, grupovidanta.com, and vidapayments.com Please forward any information that you receive from suspected scammers to customerservice@vidavacations.com or call us at Your satisfaction is our priority, and we want nothing to come between you and your next great vacation. Scam/Ripoff Alert for Vida Vacation Club [Report ID: 318 I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts: the seller also wrote the rental rates on the sheets of paper that I took with me. Its location on this page may change next time you visit. Vida VacationsAbove The Law? was worth 42, 900 dollars if we were interested in signing it over to them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Knowing I was feeling ripped off they send me a list of scammers. Well start sending you the news you need delivered straight to you. They have satisfactorily solved our customer concerns and all of our issues are now resolved. When we got back to our room and the broker called us anxious to sign us up which made us feel like there was a genuine need for rental weeks and we signed up. Sales person told me to put my offer in writing. Our hard work is focused on developing a great product and surpassing your expectations; as we continue to grow in the industry by making your vacations a memorable experience.
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